Policies
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Booking Confirmation
If you don’t confirm your appointment, you leave the time slot open for other customers to book over. To avoid any inconvenience, please complete the booking process all the way through the confirmation step. By taking this simple step, you ensure that your chosen time slot remains exclusively reserved for you. Without the confirmation, there is a possibility that another customer may secure the appointment instead.
Cancellation Policy
If you need to cancel, and we understand it happens. Please give us a 48-hour notice. Cancellations with less than 48-hour notice may result in a late charge equal to 50% of the service price. This policy helps us make sure we have enough room for other bookings.
Missed Appointments
After “no show” or missed appointments may be charged the full amount of the scheduled service to the credit card on file. We have other great clients like yourself that could have enjoyed those appointment times and need to ensure availability.
Late Arrivals
Please be on time. We realize unexpected things happen throughout the day, but we also want to ensure full attention and commitments to our next client. If you are more than 10 minutes late, we may have to re-schedule you to another time.
Appointment Time
It is Leo Mancini Policy that the rate quoted for styling service includes up to the first hour of service (one appointment slot) which is ample time for typical styling service. Should the service exceed one hour, the rate for an additional 30 minutes thereafter will be charged an additional £25 per half an hour. This policy accommodate guest needs as we must block out additional time service requires more than one appointment slot.
Colour Correction
Colour correction prices vary due to multiple color processes and a longer appointment time. Prices will be provided by your colorist during your consultation. A deposit will be required upon scheduling your appointment.
Refund
Leo Mancini Salon was built on world-class customer service and our performance guarantee. We want to make sure you are satisfied with your service. We are here to meet and hopefully exceed all expectations. If you are not satisfied with your service, we will be more than happy to have you back for a complimentary “re-do” so that you leave feeling happy and confident. All “re-do’s” must be scheduled within 2 days of the service and there will no refunds issued on services.
We are proud of our industry-leading products and want you to be satisfied with your purchase. But unfortunately, we will be unable to refund products that have been “opened”.
Hair Extension Refund and Warranty Policy
Non-Refundable After Installation: Due to the nature of hair extensions, they are non-refundable once installed. We use only high-quality products, but if you experience any issues with the installation itself, please let us know within 7 days, and we’ll be happy to provide a complimentary adjustment where appropriate.
Product Defects: If the extensions themselves (not related to installation) are found to be defective, please inform us immediately. Proof of defect, along with the unused hair, must be returned within 30 days for assessment.
Special Orders: Once the salon has placed an order for hair extensions specifically for a client, it is the client’s responsibility to notify the salon within 7 working days if they are unsatisfied with or no longer want the product. This is to allow for a prompt return process with our suppliers.
Refund Process: The client’s refund will be processed once the salon receives the refund from the manufacturer, which can take up to 14-17 working days. Please note that while this may take some time, we guarantee that the refund will be made once received from the manufacturer.
Recurring Payments
By subscribing to a membership or payment plan with Leo Mancini, you agree to be charged on a recurring basis for the term specified. If a payment fails, both you and Leo Mancini will be notified. Our booking system will attempt to process the payment the day before it expires, and if it fails, will make additional attempts at 24 hours, 48 hours, and finally after 4 days. Should all payment attempts be unsuccessful, your membership will be automatically cancelled.
Frequently Asked Questions
Here are some guidelines to make sure that you and others enjoy the best possible during your appointment.
- In consideration for other guests we request that all phones, iPads and other electronic devices be kept silent.
- All new guests must have an initial style consultation and allergy test at least 24 hours before they are able to book a colour service.
- We respectfully ask that you arrive at least 15 minutes before your appointment to avoid changes/ shortening of your service.
- Due to limited seating, we kindly request that guests do not bring friends, relatives or children in to wait for them whilst having their hair service.
Your health and wellbeing is a priority. Some people already have or can develop an allergic reaction to hair colour products which can result in hospitalisation.
This precautionary measure helps ensure that we can safely apply colour to your hair without risk of an allergic reaction.
Yes. We require all our clients to have an in-salon colour consultation with one of our stylists in order to book out the correct amount of time for your appointment and give you an accurate price for the service.
It also helps us to assess the condition of your hair and do any necessary testing to see if the result you want is achievable.
In order to secure your ideal day and time of your appointment, we advise to please be sure to book your appointment 2-3 weeks in advance. Dates can be changed up to 48 hours if needed.
Generally, evenings and weekend appointments are our most popular times and we advise to book your initial and one follow-up appointment in advance to secure your preferred day and time.
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All our services require a deposit or prepayment to secure your appointment.. This helps ensure that our stylists time isn’t unfairly taken up by people who are unlikely to turn up for the appointment.
Deposits are fully refundable and transferable when you give us 48 hours notice to move or cancel your appointment.
Kindly give us a call to let us know as soon as possible.
However, we ask that you please arrive promptly for your appointment to give the stylist the proper allotted time to fulfill the service booked.
Should you arrive late, we will do our best to keep your arranged appointments, however we may have to shorten or change the appointment to ensure the stylists other clients for the day aren’t affected.
We accept contactless payments and all major Credit & Debit cards including Visa, Mastercard & American Express.
Leo Mancini salon does not have its own parking but there are car parks nearby
You can be assured that Great Lengths’ Pre-Bonded and Tapes have been scientifically proven not to cause damage to healthy hair when applied correctly and maintained properly. The key to a successful, damage free application lies in the details of the application.
There is no “cookie-cutter”, “one size fits all” application technique, as each client has different hair conditions and desired results that must be considered. The skill level of the stylist is crucial for a damage-free application and this is why Leo Mancini is a Great Lengths Certified Stylist, which are the most sought after by extension clients worldwide.
This depends on the product you are having and on the number of hair extensions applied. During the consultation, your stylist will be able to advise you on estimated application time.
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